Refunds & Returns Policy

1. Returns — Our Policy

We want you to be completely satisfied with your American Edging purchase. We accept returns under the following conditions.

1.1 Faulty or Incorrect Items

If you receive a product that is defective, damaged, or different from what you ordered, please contact us within 30 days of delivery. We will cover all return shipping costs and provide either a full replacement or a full refund — your choice.

1.2 Change of Mind Returns

If you change your mind after receiving your order, you may return unused, unopened products in their original condition within 30 days of delivery. Please note:

• Products must be unused and in original packaging
• The customer is responsible for return shipping costs in change-of-mind cases
• Once we receive and inspect the return, a refund will be issued within 5–10 business days
• Original shipping costs are non-refundable for change-of-mind returns

1.3 Items Not Eligible for Return

• Products that have been installed, used, or modified
• Products returned more than 30 days after delivery without prior written agreement
• Custom-cut or custom-length products (if applicable)

2. How to Request a Return or Refund

Follow these steps to initiate a return:

1. Email us at theteam@customersupport.care with your order number, reason for return, and photos if applicable
2. Our team will respond within 1–2 business days with return instructions
3. Package the items securely in their original packaging if possible
4. Ship the return to the address provided in our response
5. Once received and inspected, we will process your replacement or refund within 5–10 business days

We recommend using a tracked shipping method for any returns so both parties can confirm receipt.

3. Refund Processing

Approved refunds are processed to the original payment method used at checkout (via Stripe). Depending on your bank or card issuer, refunds typically appear on your statement within 5–10 business days of approval.

We do not charge any restocking fees on returned products.

4. Damaged or Lost Deliveries

Damaged-in-transit and lost-in-transit orders are handled under our Shipping Policy: photograph visible damage and contact us within 48 hours of delivery, and we will arrange a replacement or refund promptly.

5. Contact Our Support Team

For any returns or refund queries, please don't hesitate to reach out — we're here to help.