Track Your Parcel

1. Your Tracking Number

When your order ships, we email you a dispatch confirmation with your tracking number. This usually arrives within 1–2 business days of your order confirmation.

Can't find it? Check your spam or promotions folder first. Still missing? Email theteam@customersupport.care with your order number and we will resend it.

2. How to Track

1. Open your dispatch confirmation email
2. Click the tracking link, or copy the tracking number into the carrier's tracking page
3. Check back once a day: carriers usually update scans overnight

3. If Tracking Stalls

Tracking that shows no movement for a few days is usually a missed scan, not a lost parcel. If your tracking shows no movement for more than 5 business days, contact us. If the carrier confirms the parcel is lost, we will send a replacement or issue a full refund at no cost to you, as set out in our Shipping Policy.

4. Delivery Windows

Standard delivery takes 3–7 business days from dispatch anywhere in the 50 states. If your order has not arrived within 10 business days of dispatch confirmation, get in touch and we will investigate with the carrier.

5. Contact